Question 1

FixTman Technicians and Quality Assurance

Accepted Answer

Our technicians are vetted, background-checked professionals with the skills to handle your home repair and installation needs. We prioritize professionalism, trust, safety, and reliability.

Question 2

How soon can I schedule a technician?

Accepted Answer

In many cases, same-day appointments are available. Our scheduling system and customer service team will assign a trusted FixTman technician in your area quickly.

Question 3

Does FixTman provide a warranty?

Accepted Answer

Yes. All services include a 30-day workmanship warranty covering labor-related issues. Warranty does not cover manufacturer defects, weak walls/floors, misuse, relocation, or damage after service.

Question 4

Can I cancel or reschedule my appointment?

Accepted Answer

Yes, but please provide at least 24 hours' notice. Rescheduling or canceling within 24 hours will incur a $50 fee. If your item is not ready (e.g., requires moving/haul-away), a cancellation fee or trip fee will apply.

Question 5

Do I need to prepare anything before the technician arrives?

Accepted Answer

Yes. Items must be placed in their final room/location. Technicians do not move or haul items. Pathways should be safe and clear. Do not open boxes before service. If opened, FixTman is not responsible for missing or damaged parts.

Question 6

How long does it take for the technician to arrive?

Accepted Answer

Technicians arrive within the confirmed appointment timeslot. You'll receive updates before arrival. We value your time and aim to complete services on schedule.

Question 7

How do I communicate with FixTman after booking?

Accepted Answer

You can contact us anytime at info@fixtman.com or call/text (888) 493-0064.

Question 8

What if there is an issue with my service?

Accepted Answer

All issues must be reported within the 30-day warranty period. We will promptly schedule a technician to recheck or repair under warranty. Refusing a warranty visit will void coverage.

Question 9

How do I pay for my service?

Accepted Answer

Do not pay technicians directly. FixTman securely charges your stored payment method once service is completed. A 20% deposit may be required before service. Full payment is due upon completion.

Question 10

What if I need extra services not listed on my invoice?

Accepted Answer

Please notify FixTman before or during the appointment so additional services can be added to your invoice. FixTman cannot guarantee satisfaction or assume liability for services performed outside the approved invoice.

Question 11

Can I get a refund if I'm not satisfied?

Accepted Answer

If a service is prepaid and cannot be performed, you will receive a full refund. Once service begins, all fees are non-refundable. Issues fall under our 30-day workmanship warranty, which covers repair or re-assembly at no extra cost.

Question 12

What if I don't pay my invoice?

Accepted Answer

Full payment is required upon service completion. Late or missing payments may result in late fees, collections, and legal action. Customers are responsible for attorney and collection costs. Non-payment may negatively impact credit history and background checks.

Question 13

What happens if I dispute a charge?

Accepted Answer

Customers agree to resolve disputes directly with FixTman before filing external claims. Unauthorized chargebacks after confirmed completion are treated as fraudulent and may result in legal action.

Question 14

How are disputes resolved legally?

Accepted Answer

By booking or paying for FixTman services, you agree to our Binding Arbitration Agreement: All disputes must be resolved individually through binding arbitration with the American Arbitration Association (AAA). No lawsuits, jury trials, or class actions are permitted. Arbitration is faster, private, and cost-effective.

Question 15

How do I become a FixTman Affiliate Partner?

Accepted Answer

You can apply via Impact! From there it's very intuitive. Contact us if you need support!

Question 16

Who can become a FixTman Affiliate Partner?

Accepted Answer

Anyone with an audience interested in home maintenance, improvement, or lifestyle, including bloggers, influencers, real estate agents, and content creators.

Question 17

Are there any fees or costs to join?

Accepted Answer

No. Joining the FixTman Affiliate Program is completely free. You can start promoting right away once your account is approved.

Question 18

How much can I earn?

Accepted Answer

You'll earn up to 8% commission per completed booking, plus additional bonuses for top-performing partners. The more you promote, the more you earn.

Question 19

When and how do I get paid?

Accepted Answer

Commissions are paid monthly via Impact platform. You'll be able to track all your earnings and payments there.

Question 20

Is there support for affiliates?

Accepted Answer

Yes! We provide support and resources to help you succeed.

Question 21

Is FixTman insured?

Accepted Answer

Yes. FixTman maintains insurance for services performed. However, our liability is limited to the service fee paid, and we are not responsible for manufacturer defects, product quality, or damages caused by improper use of items.

Question 22

What types of services does FixTman provide?

Accepted Answer

We provide nationwide professional services including: TV mounting & wire concealment Furniture assembly Fitness equipment installation Gazebo & outdoor structure assembly General handyman tasks and more

Frequently Asked Question

FixTman Technicians and Quality Assurance

How soon can I schedule a technician?

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