This Privacy Policy describes how FixTman LLC ("FixTman," "we," "us," or "our") collects, uses, and shares your personal information when you visit https://fixtman.com/ (the "Site"), use our mobile applications, or book an appointment or service with us.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:
  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you book a service, request a quote, or create an account through the Site or our mobile applications, we collect certain information from you, including your name, email address, phone number, service address, and payment information. Payment card details are collected and processed securely by our third-party payment processors; FixTman does not store full payment card numbers on its own systems. We refer to this information as "Booking Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Booking Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Booking Information that we collect generally to fulfill any service appointments booked through the Site or our mobile applications (including processing your payment, scheduling and dispatching technicians to your service address, and providing you with invoices, booking confirmations, and appointment updates). Additionally, we use this Booking Information to:

  • Communicate with you regarding your appointments and service requests;
  • Screen bookings for potential risk or fraud;
  • Send you email marketing and, in line with the preferences you have shared with us, provide you with information or advertising relating to our services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties only as necessary to provide our services and operate our business, as described below:

  • Service technicians and subcontractors. When you book a service, we share the information needed to complete the job - such as your name, service address, phone number, and appointment details - with the vetted independent professional technician or subcontractor assigned to your appointment. This information is used solely to perform the requested service.
  • Service providers and vendors. We use third-party providers to operate our business, such as payment processors, scheduling and dispatch software, communication platforms, and cloud hosting providers. These providers may access Personal Information only to perform services on our behalf.
  • Analytics and website tools. We use Google Tools to power our website - you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. We also use Google Analytics to help us understand how our customers use the Site. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Legal compliance. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

We do not sell your Personal Information.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/

SMS COMMUNICATIONS AND MOBILE INFORMATION

By providing your mobile phone number through our website, mobile applications, booking forms, quote requests, or customer service channels, you consent to receive text messages from FixTman regarding:

  • Appointment confirmations
  • Appointment reminders
  • Technician arrival notifications
  • Service updates
  • Customer support communications
  • Account-related notifications

Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing any goods or services.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@fixtman.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors, service providers, and vendors is permitted only for operational purposes necessary to provide FixTman services and is not used for marketing purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

DATA SECURITY

We take reasonable administrative, technical, and physical measures to protect your Personal Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

United States residents. Depending on your state of residence, you may have rights under applicable state privacy laws, including the right to request access to the Personal Information we hold about you, the right to request that we correct or delete your Personal Information, and the right to opt out of the sale or sharing of Personal Information (as noted above, we do not sell Personal Information). California residents may exercise rights available under the California Consumer Privacy Act (CCPA/CPRA). To exercise any of these rights, please contact us using the contact information below. We will not discriminate against you for exercising your privacy rights.

European residents. If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. We process your information in order to fulfill contracts we might have with you (for example, if you book a service through the Site) or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you book a service through the Site, we will maintain your Booking Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@fixtman.com or by phone at (888) 493-0064.